Seriously.

POLICIES

CANCELLATION POLICY

If we receive a cancellation 120 days prior to your arrival, you will get a full refund minus a 25% booking fee per seat cancelled. Cancellations within 120 days of your trip date are 100% non-refundable. This includes trips cancelled due to any issues you encounter crossing the border. Please also note that most trip cancellation insurance policies do not cover this type of situation.

Guests who cancel have the option of finding a replacement to fill their seat. If the guest or Baldface is able to fill the seat, the cancelling guest will be refunded in full minus a $105 cancellation fee deducted from each refund made.

If final payment has not been received by October 1st, Baldface/Valhalla reserves the right to cancel the booking without notice and re-sell the space. There are no exceptions to this policy. All cancellations must be received in writing. Reservations will not be held until payment is received.

We understand that occasionally events occur that prevent you from joining us on your ski vacation. Please pay special attention to our Cancellation and Refunds Terms above. To avoid any financial hardship that an unexpected cancellation and interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption insurance to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s well worth the peace of mind. Contact our preferred provider ‘Acera Insurance’ and they can provide you with a quote for Trip Cancellation/Interruption insurance.

There are no exceptions to our policies so we strongly suggest that all guests purchase trip cancellation insurance.

TRIP INSURANCE

BOOKING POLICY

All prices are in Canadian dollars. Baldface Lodge trips require a 25% booking fee to secure the spot, 25% on May 15 with the remaining 50% due on October 1. Valhalla Day trips require a 50% booking fee to secure the spot, with the remaining 50% due on October 1. For both Baldface and Valhalla bookings made after October 1, the full amount is due. We accept American Express, MasterCard, VISA, or wire transfers. Baldface Lodge trips: If you combine trips for a longer stay, you will be credited the transportation cost on the second portion of your trip.

Upon making a reservation at Baldface/Valhalla, all guests agree to these terms and conditions:

All guests are required to sign a waiver before being allowed to ski with us. By signing this document, guests will waive certain legal rights, including the right to sue. Please read this form carefully before signing. If you do not have access to the Internet and would like to see a copy of this waiver prior to arrival, please contact us by phone at (250) 352-0006, or by email at info@baldface.com, and we will be happy to send one to you.
Alcohol or non-prescription drugs are not permitted while skiing or snowboarding.
All participants must be 19 years of age or older.

REFUND POLICY

No refunds will be provided for a trip cancellation made by either Baldface Lodge/Valhalla or a guest for any of the following circumstances: weather and/or snow conditions, family or workplace obligations/emergencies, changes in permits, policies, regulations or laws of any government, injuries or any personal or public health-related issues, difficulty with border crossings, acts of God, or states of emergency. Baldface reserves the right to offer a partial or full, refund or credit, at its own discretion, for all cancellations NOT covered under this policy.

We may, at any time, and at our sole discretion, modify these Terms and Conditions, including our Cancellation Policy, Booking Policy, and Refund Policy, with or without notice to you. Any such modification will be effective immediately upon public posting. It is your responsibility to review the Terms and Conditions for updates or changes. Your use of our services following any such modification constitutes your acceptance of these modified Terms.

TRIP INSURANCE

Required Skill Level

Baldface Lodge’s terrain requires intermediate/advanced-level powder skills in tight trees. If you’re not sure, give us a call. The only way to guarantee the speed/ability levels of your group is to book an entire snowcat with like-minded friends.

Guests will be riding up to 15,000 feet per day for three or four days straight and need to be in good physical condition. Consider a conditioning program to prepare for your trip. If you are unable to keep up with the group you may be asked to sit out and will not be reimbursed for any missed time in the cat.

The Valhalla Range — our rugged neighbour with the same deep snow quality — offers a huge variety of high alpine terrain where guests can expect consistent fall-line descents with big-mountain terrain features including chutes, cliffs, exposed lines, and just general gnar to take your riding to the next level! We will offer a same-day, in-and-out cat-shredding experience FOR ADVANCED AND EXPERT SHREDDERS, guided through the backcountry of the Valhallas.

Weather and ski conditions are impossible to predict so guests must be prepared to ride or ski anything. We do not groom any runs! If you have never shredded powder or shy away from it at you local resort, this is not the place to learn. Baldface and Valhalla terrain has lots of glades and trees – please be prepared to ride and ski in the trees!

LIABILITY WAIVER

ABILITY CHECKER

EMERGENCY MEDICAL INSURANCE

Baldface Lodge/Valhalla provides Emergency Medical Coverage including Ambulance/Evacuation insurance as part of your package. This coverage is only in place while you are our guest and in Canada. All claims require that you be seen by a physician at the time of injury.

All skiers are required to sign a comprehensive release of liability and waiver prior to participating in wilderness skiing with us. It is recommended that all skiers purchase travel or accident insurance. Your insurance broker can advise you as to what other types of insurance you may require, such as disability insurance and life insurance.

EMERGENCY MEDICAL & EVACUATION INSURANCE POLICY

Shop Return Policy:

Items can be returned for refund or exchange within 30 days of date of purchase. Items must be new, unworn goods with tags or packaging still attached. Shipping charges and duties are not refundable. Customers pay return shipping and any applicable duty charges incurred will be deducted from the refund amount. Email us at shop@baldface.com for Return Authorization before sending.

THE GOODS

Shipping Information:

We are a backcountry lodge with restricted ability to get product off the mountain (via helis, sleds and boats!). Orders are shipped out as quickly as possible, generally within 1 week.

Any applicable duty for shipments outside of Canada is payable by the customer.

For guests who will be visiting the lodge, we can hold your order for pickup during your trip. You may return or exchange items during your trip but we cannot guarantee stock availability.

COVID Protocols: What to expect

For guests traveling from the USA or other international locations, check out the Canadian Government website’s list of approved vaccines and protocols that will allow you to travel to our funky little mountain town.

We anticipate regulations and best practices evolving as the COVID-19 pandemic unfolds and we will adapt as necessary. We will keep you informed of these changes along the way and appreciate your patience as we all negotiate the challenges ahead.

If you are ill, please stay home!

Safety Operations

When booking with Baldface, you are agreeing to comply with all safety measures we have in place. This also applies to recently developed COVID measures. If you are unable to comply with these new procedures, we kindly ask you to contact our office. Any guest not in compliance with our COVID procedures will not be permitted to participate in our programs. As a business operator in BC, we are under the regulation and direction of the Provincial Health Authority and WorkSafe BC to ensure the health and safety of all guests and staff. In collaboration with our trade association, HeliCat Canada, and other backcountry operators we will continue to go above and beyond standards to prevent the transmission of COVID-19 at our operations.

In the backcountry we function as a unit and we rely on one another to establish a safe and fun mountain experience. We welcome you to review our new procedures and protocols that have been designed with all of our communities in mind. If you have any questions please let us know.

Lastly, please note that harassment or violence of any kind towards staff or other guests will not be tolerated, especially in regard to any of our safety or operations policies and protocols.

Know before you go

It is important to understand that an outbreak of COVID-19 will end your trip and impact the livelihood of the staff providing your experience. It could also have serious impacts on the small communities that service our operation. Please be diligent in following our practices and protocols.

The following steps should be practiced when traveling to and from our location to limit the spread of COVID-19:

Practice physical distancing,
Use a face covering or mask when you’re close to others outside of your travel unit,
Avoid crowded places like restaurants & bars,
Stay at home and away from others if you feel sick
Do not travel at all if you have symptoms
Drive to our location instead of flying, if possible

For more information on preventing the spread of COVID-19 please refer to: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html#p

Pre Check-in

If you are feeling unwell or experiencing any of the following cold-like or gastrointestinal (GI) symptoms, PLEASE DO NOT PLAN TO SHOW UP AT CHECK IN. Our main priority is for the safety of our guests, staff and community. Please contact our Guest Services team if you are unable to make your reservation. A guest who does not clear our in-person health screenings will not be permitted to participate that day. Do not travel or show up for check-in if you are experiencing any of the following signs or symptoms:

Fever and/or chills
A body temperature in excess of 37.99°C
A new or recent cough (or worsening chronic cough)
Headache
Shortness of breath or difficulty breathing
Gastrointestinal symptoms including abdominal pain, diarrhea, and vomiting.Anybody who has experienced these symptoms must be symptom-free for at least 72 hrs prior to arrival for their trip.
Recent diminished sense of smell and/or taste
Fatigue, malaise, weakness and/or body aches
Nasal congestion and/or runny nose
Sore throat
Generally feeling unwell

Check-in

With new protocols and procedures in place, it’s more important than ever to arrive promptly. Please note that “the bus/boat/heli waits for no one”.

It is required that guests and staff sanitize and/or wash their hands prior to undergoing health screening and/or entering any of our buildings, locations and vehicles. There will be plenty of sanitizer and wipes available to disinfect surfaces and items at any time during your trip.

Guests will be required to complete both health screening and safety training upon arrival at the staging area. Any guest who refuses to follow our protocols and procedures, will be asked to leave the area immediately. Absolutely no trip credits or refunds will be given in this situation. Under no circumstances will we compensate anyone for any inconvenience as a result of being asked to leave for non-compliance with our policies ,vehicles or property for failing to comply

If you or someone in your party begins to feel unwell or develop any of the above symptoms it is crucial you let one of our staff know immediately.

Health Screening

All guests will also be required to undergo further health screening when they arrive at the check-in for their trip. No one will be allowed to begin their trip without successfully passing our in-person health screening. Additional screenings and checks may also be required at any time during a trip and are at the discretion of our staff. Our health screenings will include one or more of the following:

1) Signs and symptoms checklist

2) Travel history

3) Contact tracing and/or cohort information

4) Temperature assessment

5) Pulse oximetry (SpO2)

Our Cat Skiing Procedures

Whenever possible, maintaining a physical distance of at least six feet (2 meters) from people who are not part of your travel cohort
Monitoring your health daily and watching for symptoms (see above), as well as wearing a cloth or surgical mask and sanitizing hands when asked to do so
Should you or any member of your travel cohort develop symptoms:

- Immediately report the onset of symptoms to a BALDFACE staff member; and
- Immediately isolate in your room

In such circumstances, BALDFACE will assess the next steps, including the need for isolation and possible transportation out of the lodge and testing.

Generally, when at least six feet (2 meters) of distance from people who are not part of your travel cohort is not possible, a properly worn cloth or surgical mask will be required. This includes, but is not limited to, the helicopter safety briefing, heli-huddle, in the helicopter, in a snow cat and in any BALDFACE vehicle.
There are specific locations in the lodge where mask use will be mandatory, such as when receiving a massage or attending the morning stretch class.
There will be capacity limits in some areas of the lodge, such as the sauna.

Optimum ventilation will be maintained by keeping windows in the bus and snow cats open. Please dress accordingly as this could lower temperatures and make things considerably more chilly.

Packed lunches provided by Baldface will be handled by the guides and hand sanitation will be performed before and after all handling of food and containers.

Guests must bring their own water bottle and the guides will handle refilling in a safe manner.

Our Cleaning Procedures

To reduce the risk of transmitting COVID-19 from contaminated surfaces, we have the following measures in place:

Our staff are trained to use safe disinfectants that kill infectious diseases including COVID-19.
We have increased the frequency of disinfecting high-touch surfaces.
All persons will be asked to sanitize or wash their hands before entering any common areas.

We appreciate your help in assisting us in keeping high touch surfaces clean by frequently washing your hands, covering your mouth and nose when sneezing and coughing, and not touching common surfaces when possible.

We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep our guests and staff safe.

If you have any questions, please call (250) 352-0006 or email us at info@baldface.com anytime.