FOR 2020/21/22 TRIPS
We’ve adjusted our booking policy to provide you with the confidence you need to book during the current global pandemic.
If you need to cancel or if we have to cancel due to a Pandemic Travel or Operation Restriction, you can transfer 100% of your money to the next season OR receive a refund.
Outside of Pandemic-related travel restrictions, our standard policy applies.
If we receive a cancellation 120 days prior to your arrival, you will get a full refund minus 25% of the trip cost per seat cancelled. Cancellations within 120 days of your trip date are 100% non-refundable. This includes trips cancelled due to any issues you encounter crossing the border. Please also note that most trip cancellation insurance policies do not cover this type of situation.
Guests who cancel have the option of finding a replacement to fill their seat. We will accommodate this at no charge if the guests transfer funds among themselves. If we have to charge the new guest and refund the old guest, there will be a $100 administration fee deducted from each seat refunded.
If final payment has not been received by October 1st, Baldface reserves the right to cancel the booking without notice and re-sell the space. There are no exceptions to this policy. All cancellations must be received in writing. Reservations will not be held until payment is received.
We understand that occasionally events occur that prevent you from joining us on your ski vacation. Please pay special attention to our Cancellation and Refunds Terms above. To avoid any financial hardship that an unexpected cancellation and interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption insurance to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s well worth the peace of mind. Contact our preferred provider ‘Lifestyle Financial’ and they can provide you with a quote for Trip Cancellation/Interruption insurance.
There are no exceptions to our policies so we strongly suggest that all guests purchase trip cancellation insurance.
All prices are in Canadian dollars and require a 25% deposit to reserve the space, 25% on May 15 with the remaining 50% due on October 1. For bookings made after October 1, the full amount is due. We accept American Express, MasterCard, VISA, or wire transfers. If you combine trips for a longer stay, you will be credited the transportation cost on the second portion of your trip.
Upon making a reservation at Baldface, all guests agree to these terms and conditions:
All guests are required to sign a waiver before being allowed to ski with us. By signing this document, guests will waive certain legal rights, including the right to sue. Please read this form carefully before signing. If you do not have access to the Internet and would like to see a copy of this waiver prior to arrival, please contact us by phone at (250) 352-0006, or by email at firstname.lastname@example.org, and we will be happy to send one to you.
Alcohol or non-prescription drugs are not permitted while skiing or snowboarding.
All participants must be 19 years of age or older.
No refunds will be provided for a trip cancellation made by either Baldface Lodge or a guest for any of the following circumstances: weather and/or snow conditions, family or workplace obligations/
We may, at any time, and at our sole discretion, modify these Terms and Conditions, including our Cancellation Policy, Booking Policy, and Refund Policy, with or without notice to you. Any such modification will be effective immediately upon public posting. It is your responsibility to review the Terms and Conditions for updates or changes. Your use of our services following any such modification constitutes your acceptance of these modified Terms.
EMERGENCY MEDICAL INSURANCE
Baldface Lodge now provides Emergency Medical Coverage including Ambulance/Evacuation insurance as part of your package. This coverage is only in place while you are our guest and in Canada. All claims require that you be seen by a physician at the time of injury.
Shop Return Policy:
Items can be returned for refund or exchange within 30 days of date of purchase. Items must be new, unworn goods with tags or packaging still attached. Shipping charges and duties are not refundable. Customers pay return shipping and any applicable duty charges incurred will be deducted from the refund amount. Email us at email@example.com for Return Authorization before sending.
We are a backcountry lodge with restricted ability to get product off the mountain (via helis, sleds and boats!). Orders are shipped out as quickly as possible, generally within 1 week.
Any applicable duty for shipments outside of Canada is payable by the customer.
For guests who will be visiting the lodge, we can hold your order for pickup during your trip. You may return or exchange items during your trip but we cannot guarantee stock availability.
Required Skill Level
Baldface’s terrain requires intermediate/advanced-level powder skills in tight trees. If you’re not sure, give us a call. The only way to guarantee the speed/ability levels of your group is to book an entire snowcat with like-minded friends.
Guests will be riding up to 15,000 feet per day for three or four days straight and need to be in good physical condition. Consider a conditioning program to prepare for your trip. If you are unable to keep up with the group you may be asked to sit out and will not be reimbursed for any missed time in the cat.
Weather and ski conditions are impossible to predict so guests must be prepared to ride or ski anything. We do not groom any runs! If you have never boarded powder or shy away from it at you local resort, this is not the place to learn. Baldface terrain has lots of glades and trees – please be prepared to ride and ski in the trees!